Refund policy

Returns Policy

If you are not completely satisfied with a KIMSUN International purchase for any reason, we welcome you to return the product with original packaging without any damage or use.  A full refund will be made to your original method of payment if returned within 15 days of purchase, in most cases. In order to complete the return, you must have a proof of purchase.

Please review our return, refund, and exchange policies below for purchases made on Kimsuninternational.com. Kimsun International monitors return activity by customers for abuse, and if we detect what we consider to be excessive or potentially fraudulent return activity from a customer, that customer may be notified in writing that Kimsun International will no longer accept any returns from that customer, with or without a receipt.

 All returns are subject to validation and approval at Kimsun International’s discretion. If a return is not approved by Kimsun International for any reason, the item may not be returned to you. 

 Kimsun International regrets that we do not provide a return shipping label as well, as that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error.

 Please allow 30 days for your return to be processed if sent by mail. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction. Shipped returns will be delayed due to the ongoing Canada Post labour disruption.

 

♦ Returns by mail:

 Payment method used to make your Kimsuninternnational.com purchase

 If Kimsun International receives your new item within 15 days of purchase, the refund will be credited to: 

•       Credit or debit card:

     Your credit or debit card used to make the purchase.

 •       PayPal:

       Your PayPal account.

An online store credit that can be used at Kimsuninternational.com but is not valid for use in any Canadian stores that carry our products.

Items purchased on Kimsuniternational.com may not be returned by mail, and will not be refunded more than 15 days after the purchase date. 

Items shipped to Kimsun International outside of the returns window, without a Kimsun International original packing slip, or not purchased at Kimsuninternational.com, may not be credited back or returned to you. 

We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company.

 

Kimsuninternational.com is unable to offer exchanges by mail.